Privacy Policy

Effective Date: 01 January 2026

This Privacy Policy explains how Klicktake collects, uses, stores, shares, and protects personal information when you use Klicktake apps, websites, services, and related platform applications, including customer, delivery driver, vendor/partner, and administrative platform services.

By using Klicktake, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law or platform rules, we will request your consent before collecting or using specific data.

1) Information We Collect

A. Account Data

We may collect information you provide when creating or managing an account, including:

- Full name
- Phone number
- Email address
- Login credentials
- Profile photo, where optional or required
- Language preference
- Account settings and preferences
- Account status and verification information

B. Order and Transaction Data

When you place, receive, prepare, deliver, or manage orders through Klicktake, we may collect:

- Order details
- Delivery and pickup addresses
- Customer, store, and driver order references
- Order value, fees, taxes, discounts, and payment method
- Receipts, invoices, refund records, and transaction history
- Delivery notes and order instructions
- Order status and delivery progress

C. Location Data

With your permission, we may collect precise or approximate location data.

For customer apps, location data may be used to help detect delivery addresses, show nearby stores or services, estimate delivery availability, and improve order delivery accuracy.

For the Klicktake Delivery Driver app, location data is used to assign delivery orders, show the driver’s live delivery position to the customer, merchant/store, dispatcher, and platform administrators during active delivery operations, calculate routes, estimate arrival times, record delivery progress, improve delivery reliability, support driver safety, and help prevent fraud or misuse.

Location data may include:

- Foreground Location: collected while the app is open and in use.
- Background Location: collected while the app is minimized, running in the background, or when the device screen is off during active shifts, delivery tasks, live tracking, route optimization, nearby order assignment, and delivery completion, where enabled and permitted by the driver.

The Klicktake Delivery Driver app may collect location data to enable delivery assignment, live delivery tracking, route calculation, delivery progress updates, and driver safety features, even when the app is closed or not in use, only while the driver is online, on an active shift, or handling delivery operations where background tracking is required.

We do not collect background location when it is not required for active delivery operations, except where necessary for safety, fraud prevention, support, service protection, or legal compliance.

During active delivery operations, location data may be shared with the customer, merchant/store, dispatcher, and platform administrators only as needed to complete, monitor, support, or verify the delivery.

We do not sell location data.

D. Device, Technical, and Usage Data

We may collect technical and usage data, including:

- Device model
- Operating system
- App version
- Device identifiers and technical identifiers
- IP address
- Language and time zone
- Crash reports and diagnostics
- App activity logs
- Security logs
- Session information
- Notification delivery status

E. Support and Communication Data

When you contact support or use chat, ticketing, or help features, we may collect:

- Chat messages
- Support tickets
- Complaint records
- Call or contact notes
- Attachments you provide
- Internal support notes
- Resolution history

F. Partner, Vendor, and Driver Data

If you use Klicktake as a vendor, store, partner, delivery driver, or service provider, we may collect additional information such as:

- Identity verification information
- Business or store information
- License details
- Vehicle information
- Insurance or operational documents where required
- Tax, payout, or bank-related information through secure providers
- Availability and working status
- Delivery performance data
- Acceptance, rejection, cancellation, and completion records
- Ratings, feedback, and service quality records

2) How We Use Information

We use personal information to:

- Create, verify, and manage accounts
- Authenticate users and secure logins
- Operate the Klicktake platform
- Receive, process, prepare, dispatch, and deliver orders
- Match customers, stores, vendors, drivers, and service providers
- Provide delivery tracking, navigation, route calculation, ETA, and order status updates
- Enable driver dispatching and nearby order assignment
- Process payments, payouts, refunds, invoices, and related financial operations
- Send operational notifications such as OTP codes, order updates, delivery alerts, and service messages
- Provide customer, driver, and partner support
- Detect, prevent, and investigate fraud, abuse, misuse, security incidents, and policy violations
- Improve app performance, reliability, analytics, and user experience
- Maintain service quality and operational records
- Comply with legal, tax, accounting, regulatory, and law enforcement obligations
- Enforce our terms, policies, and agreements

3) Permissions and In-App Disclosure

Before requesting sensitive permissions such as location, notifications, camera, photos, storage, or other device permissions where applicable, the app may display a clear in-app notice explaining:

- What data or permission is requested
- Why it is needed
- How it will be used
- Whether it may be used in the background
- Whether it may be shared as part of service operations
- Whether the related feature can work without the permission

You may allow, deny, or later change permissions through your device settings. Some Klicktake features may not work correctly without required permissions.

For example, the Klicktake Delivery Driver app may require location permission to assign orders, track active deliveries, calculate routes, and confirm delivery progress. If location permission is denied, some driver features may be unavailable or limited.

4) Sharing of Information

We share personal information only when necessary to operate, support, protect, or improve the platform, or when legally required.

We may share limited necessary information with:

- Customers, to provide delivery status, driver location during active delivery, and order updates
- Drivers, to complete deliveries, including delivery address, customer contact details, order notes, and route information
- Merchants, stores, vendors, or partners, to prepare, manage, and fulfill orders
- Dispatchers and platform administrators, to monitor operations, provide support, prevent fraud, and resolve issues
- Payment processors and financial service providers, to process payments, payouts, refunds, and invoices
- Hosting, cloud, database, SMS, notification, map, analytics, and support service providers
- Identity verification, fraud prevention, security, and compliance providers where needed
- Government authorities, regulators, courts, law enforcement, or legal advisors where required by law or necessary to protect rights, safety, and security
- Corporate affiliates or successors in connection with business operations, restructuring, merger, acquisition, or transfer of assets

We do not sell your personal information.

5) Data Retention

We keep personal information only for as long as reasonably necessary for:

- Providing and improving the service
- Completing orders and deliveries
- Customer, driver, vendor, and partner support
- Legal, tax, accounting, and regulatory compliance
- Fraud prevention and platform security
- Dispute resolution
- Chargeback, refund, and payment records
- Enforcement of our terms and policies

After the retention period ends, data may be deleted, anonymized, or securely archived where required or permitted by law.

6) Security

We use administrative, technical, and organizational safeguards designed to protect personal information. These may include access controls, authentication, monitoring, secure storage, encryption where appropriate, and internal security procedures.

However, no internet transmission, mobile application, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.

7) Your Rights

Depending on your country and applicable law, you may have the right to:

- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your data or account
- Object to certain processing
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your data
- File a complaint with a relevant data protection authority

To exercise your rights, contact us using the details in the “Contact Us” section.

8) Account Deletion and Data Removal

You may request account deletion through the app where available, or by contacting us at:

info@klicktake.com

When you request deletion, we will process your request subject to applicable law. Certain information may be retained where required or permitted for legal, accounting, tax, anti-fraud, chargeback, safety, dispute resolution, or regulatory purposes.

9) Children

Klicktake services are not intended for children below the minimum legal age required in the relevant jurisdiction. We do not knowingly collect personal information from children unlawfully. If we become aware that such data has been collected, we will take appropriate steps to delete or restrict it.

10) International Processing

Your information may be processed or stored in countries other than your country of residence. Where required, we apply appropriate safeguards to protect personal information in accordance with applicable legal requirements.

11) Third-Party Services

Klicktake may use third-party services such as payment providers, map providers, hosting providers, notification services, analytics tools, and support systems. These providers may process information only as necessary to provide their services to Klicktake and are expected to protect data according to applicable privacy and security requirements.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our official website, within the app, or through the platform. The “Effective Date” at the top indicates when the latest version became effective.

13) Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, you can contact us at:

Privacy Contact: info@klicktake.com

Website: https://join.klicktake.com/privacy-policy