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Privacy policy

1. Introduction

This Privacy Policy explains how Klicktake (“Klicktake”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our mobile applications and services in the Syrian Arab Republic, including:

  • Klicktake Customer App

  • Klicktake Merchant App

  • Klicktake Courier / Driver App

By creating an account or using any of our apps, you agree to this Privacy Policy.

2. Who is responsible for your data?

Klicktake is the controller of your personal data collected through the Platform.
If you have any questions, you can contact us using the details at the end of this Policy.

3. What data do we collect?

3.1 Data you provide directly

  • Account information: name, phone number, email address, password, profile picture.

  • Contact and address details.

  • Merchant and business details.

  • Courier/driver verification details.

  • Order information.

  • Support communication.

3.2 Data collected automatically

  • Device information

  • Approximate and (if permitted) precise location

  • App usage logs

  • Crash reports and performance metrics

3.3 Camera, photos, and files

Access only when you choose to upload images or documents.

3.4 Information from other parties

From merchants, couriers, payment processors, etc.

4. How do we use your data?

  • Operating the service

  • Delivering orders

  • Customer support

  • Safety and fraud prevention

  • Improving the service

  • Legal compliance

We do not use your data for third-party advertising or tracking.

5. Cookies

Used only for login management, preferences, and service usage analytics.

6. When do we share your data?

Only when necessary (merchants, couriers, service providers, legal reasons, or business transfers).
We do not sell your personal data.

7. International transfers

Your data may be stored or processed on servers located outside Syria.
We ensure reasonable security measures.

8. Data retention

We keep your data as long as your account is active or as legally required.
When no longer needed, we delete or anonymize it.

9. How do we protect your data?

We use reasonable technical and organizational security measures, but no system is 100% secure.
You are responsible for protecting your password.

10. Your rights

You may request:

  • Access

  • Correction

  • Deletion

  • Restriction

  • Withdrawal of consent

These can be done through the app or by contacting us.

11. Children

Our services are not intended for users under 18.
If data is collected unintentionally, it will be deleted.

12. Account Deletion – How Users Can Delete Their Data

You may request deletion of your account and all associated data at any time through:

A. From within the app

  1. Open the Klicktake App

  2. Go to Profile / Account Settings

  3. Tap Delete Account

  4. Confirm the deletion request

Once confirmed:

  • Your account will be permanently deleted

  • All personal data will be erased from our systems

  • Some data may be retained only if legally required (e.g., financial or tax records)

B. If you cannot access the app

You may contact our support team to request account deletion via:

📩 Email / Support Page inside the website
(Insert your real support email here)

We may ask for identity verification to protect your privacy.

13. Changes to this Privacy Policy

We may update this Privacy Policy occasionally.
Your continued use of the app means you accept the changes.

14. Contact Us

You can contact us through the support section in the app or via the contact details in the Klicktake application.